Last update: 05 June 2021
If, for any reason, you are not completely satisfied with a purchase, please review our refunds and returns policy.
The following terms are applicable to all products purchased on Onar Prime.
Interpretation and definitions
Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning, regardless of whether they appear in the singular or plural.
For the purposes of this Return and Refund Policy:
Company (referred to as "the Company", "We" or "Our" in this Agreement) refers to Onar Prime.
Goods refer to items offered for sale on the Service.
Orders mean a request from you to purchase goods from us.
The service refers to the website.
The website refers to Onar Prime, accessible from https://www.onarprime.net/
A user means the individual who accesses or uses the Service, or the company or other legal person on behalf of which such individual accesses or uses the Service, as the case may be.
The rights to cancel the order
You have the right to cancel Your Order within 14 days without giving any reason to do so.
The deadline for canceling an Order is 14 days from the date on which you have received the Goods or on which a third party you have appointed, who is not the courier, takes possession of the delivered product.
In order to exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision:
By visiting this page: Customer Support or requesting a refund from your account.
We will refund you within 14 days of the day we receive the returned Goods. We will use the same payment methods used by the Order and you will not incur any fees for this refund.
Please note that shipping costs may not be refunded.
Conditions for returns
In order for the Goods to qualify for a return, make sure that:
The Goods have been purchased in the last 14 days
The Goods are in the original packaging
The Goods are in the same state in which they were shipped.
The following Goods cannot be returned:
The supply of Goods made to your specifications or clearly customized.
The supply of goods which, depending on their nature, are not suitable for return, deteriorates quickly or when the expiration date is over.
The supply of goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.
The supply of goods which, after delivery, according to their nature, are inextricably mixed with other articles.
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions in our sole discretion.
Only normal priced Goods can be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Return of the goods
You are responsible for the cost and risk of returning the Goods to Us. It is necessary to send the Goods to the address that will be given to them.
We cannot be held responsible for goods that are damaged or lost in the return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of delivery of the return received.
If the Goods were marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.
If the Goods were not marked as a gift at the time of purchase or if the gift provider had the Order shipped to themselves to give to You later, we will send the refund to the person who created the gift (gift card). .
If you have any questions about our Return and Refund Policy, please contact us:
By visiting this page: Customer Support