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Returns and Refunds
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Returns
The customer can return any product purchased on Onar Prime, no later than 14 days from the date of delivery of the order.
The return is always free for all countries unless otherwise express when ordering. The return must be made only using the courier indicated by us, or SDA for returns in Italy and DHL for all other countries.
For products sold by third parties on Onar Prime
All sellers who sell on On Prime are required to return any customer they request (no later than 14 days from delivery)
For more information visit the seller’s page.
Change
The customer can change any product purchased on Onar Prime, no later than 14 days from the date of delivery of the order.
As an exchange commodity, only and exclusively products with an amount equal to or greater than the product to be exchanged can be chosen
For products sold by Onar Prime
The first change is free (including shipping costs), from the second onwards the shipping costs are charged to the user.
For products sold by third parties on Onar Prime
See the seller page or contact customer support.
To request a return or exchange, fill in the following form
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Refunds
The customer can request a refund on any product purchased on Onar Prime, no later than 14 days from the date of delivery of the order.
For refunds no later than two hours from the order, the customer is not required to describe the reason, just fill in a simple form.
For refunds requested after two hours from the order, fill in the following form
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Attention please
Shipping costs may not be refunded
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